SmallBizGenius Analysis
Overnightprints offers a range of printing services, but customer experiences are mixed. While some reviewers praise the ease of use and occasional excellent quality, many report issues with inconsistent print quality, shipping delays, and subpar customer service.
Category Breakdown
Scores based on analysis of 69 recent reviews
Shipping & Delivery
4.0/10Many reviewers report issues with shipping delays, even when paying for expedited delivery. Some customers received their orders late, missing important events, while others experienced unexpected shipping upgrades without their consent.
20 reviews mention thisPrint Quality
6.0/10Several reviewers mention inconsistent print quality, including misaligned images, faded colors, and poor cuts. Some long-time customers note a decline in quality over the years, with cards appearing grainier and less colorful than before.
22 reviews mention thisCustomer Service
5.5/10Customer service experiences are mixed, with some reviewers praising the helpfulness of representatives and others expressing frustration with slow response times and unhelpful solutions. Some customers report tickets being closed without resolution or receiving store credit instead of refunds for shipping errors.
15 reviews mention thisWebsite Experience
8.0/10Several reviewers find the website easy to use, with a simple design interface that allows them to preview their orders. The reordering process, however, can be challenging for some users.
8 reviews mention thisReordering Issues
5.0/10Some reviewers found the reordering process challenging, especially when dealing with older orders or needing assistance with design adjustments. The lack of direct human interaction was a point of frustration for some users.
4 reviews mention thisPros & Cons
What Customers Love
"Overnight Prints web site is easy to use with an excellent design interface so you know what to expect before you order."
"My order arrived on time, the quality was exactly what I expected, the cost was less than any other companies."
"Quick like promised. The cards looked really good, regardless of the design (I'm still not into it, but I had to have something to give out). It was a smooth process from start to finish, including getting here."
"Excellent Customer Service! I ordered 2000 Mini Business Cards (third order) and when received box end was busted open leaking out cards during the shipment...Overnight Prints reprinted 250 and shipped them to me!"
"The website was so easy to use, I followed the recommended options and my cards are incredible. They look so professional and upscale."
Common Complaints
"I've ordered many times in the past but something has definitely changed. The quality of the cards is way below what they used to be."
"Overnight Prints has been just a bad experience! For closing tickets without responding when I paid for 2 days shipping for open house door hangers on February 12th, they are finally shipping of Febr..."
"Terrible delivery. Chat offered me a $30 "gift certificate" on my next purchase. I made contact with customer service 3 times. They send your information to a team member. They dont reply. On hold for..."
"This time, the cards were printed off-center (I was within the bounds and perfectly centered), and the quality is noticeably degraded"
"Unfortunately, my tiny box of business cards cost almost as much to ship as the order itself, and I'm only 3 hours away by car, not on another contin..."
Common Questions About Overnightprints
Answers derived from customer review patterns
Is Overnightprints legit and trustworthy?
Overnightprints has a Trustpilot rating of 3.2/5, indicating mixed customer experiences. While some customers praise the company's website and occasional print quality, many others report issues with shipping delays, inconsistent print quality, and subpar customer service. Several reviewers mention receiving orders late, even when paying for expedited shipping, and experiencing difficulties resolving issues with customer support. Therefore, while Overnightprints is a legitimate business, its reliability for delivering consistent quality and timely service is questionable.
Based on 45 reviewsDoes Overnightprints have good customer service?
Customer service experiences with Overnightprints vary significantly. Some reviewers praise the helpfulness and responsiveness of customer service representatives, particularly when resolving issues like damaged shipments. However, a larger number of reviewers express frustration with slow response times, unhelpful solutions, and tickets being closed without resolution. Some customers report being offered store credit instead of refunds for shipping errors or print quality issues, further contributing to negative experiences. Overall, customer service appears to be an area where Overnightprints needs improvement.
Based on 15 reviewsIs Overnightprints worth it for small business?
Whether Overnightprints is worth it for a small business depends on its specific needs and priorities. The company offers competitive pricing and a user-friendly website, making it an attractive option for businesses on a tight budget. However, the reported inconsistencies in print quality and shipping delays pose a risk for businesses that require high-quality materials and reliable delivery. If a business can tolerate occasional imperfections and has flexible deadlines, Overnightprints may be a viable option. Otherwise, it may be worth exploring alternative printing services with more consistent quality and service.
Based on 30 reviewsWhat is Overnightprints' return policy like?
The reviews analyzed do not provide specific details about Overnightprints' formal return policy. However, some reviewers mention receiving store credit as compensation for issues like shipping delays or print quality problems. It appears that refunds are not always offered, and the availability of returns or replacements may depend on the specific circumstances of the order. Customers should carefully review Overnightprints' official website or contact customer service directly for detailed information about their current return policy.
Based on 5 reviewsWhy are some customers reporting a decline in Overnightprints' quality?
Several long-time Overnightprints customers report a noticeable decline in print quality over the past few years. They mention issues such as faded colors, grainier images, misaligned prints, and poor cuts. It's unclear why this decline is occurring, but potential factors could include changes in printing equipment, materials, or quality control processes. Some reviewers speculate that the company may be prioritizing cost savings over maintaining consistent quality, leading to these negative experiences.
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